Terms of Use

Welcome to eShop Naija! To ensure a safe, reliable, and positive experience for all users—whether vendors, customers, or visitors—this Terms of Use Policy outlines the rules for using our platform. By accessing or using our website, you agree to comply with the terms of this policy.

1. Permitted Use

You may use eShop Naija for lawful purposes that align with our platform’s intended use:

Vendors can list, manage, and sell products or services in compliance with applicable laws.
Customers can browse, purchase, and interact with vendors in a respectful manner.
Users can interact with the platform features, such as posting reviews, contacting support, and customizing profiles, in ways that do not violate this policy.

2. Prohibited Activities

The following activities are strictly prohibited on our platform:

2.1. Illegal or Unethical Use

Listing, selling, or purchasing illegal, counterfeit, or prohibited goods or services.
Engaging in fraudulent transactions, money laundering, or other deceptive practices.

2.2. Harmful Content

Posting or distributing harmful, obscene, defamatory, or abusive content.
Promoting hate speech, violence, harassment, or discrimination of any kind.

2.3. Misuse of Resources

Using automated tools (e.g., bots or scripts) to scrape data, spam, or overload the platform.
Attempting to bypass security measures or access unauthorized areas of the website.

2.4. Intellectual Property Violations

Listing or selling goods that infringe on copyrights, trademarks, or other intellectual property rights.
Using content from other users or vendors without proper permission.

2.5. Customer Privacy Violations

Collecting, storing, or misusing customer data without consent.
Sending unsolicited marketing messages (spam) to users outside of approved communication channels.

3. Vendor-Specific Rules

Vendors must adhere to additional requirements:

Only list products or services that are accurately described and legal in all jurisdictions where they are sold.
Respond to customer inquiries and disputes promptly and professionally.
Fulfill orders in accordance with the advertised terms and delivery timelines.

4. Customer Responsibilities

Customers must follow these guidelines:

Use the platform respectfully and responsibly when interacting with vendors or leaving reviews.
Refrain from filing false claims or attempting to defraud vendors or the platform.

5. Monitoring and Enforcement

We reserve the right to monitor activity on the platform to ensure compliance with this policy. If violations are detected, we may take actions that include but are not limited to:

Warning the offending party.
Removing prohibited listings, content, or reviews.
Suspending or terminating user accounts.
Pursuing legal action in cases of severe violations.

6. Reporting Violations

If you encounter any behavior or content that violates this Acceptable Use Policy, please report it to us immediately at info@eshopnaija.com.

7. Modifications to This Policy

We reserve the right to update or modify this Terms of Use at any time. Changes will be effective immediately upon posting to the website. Continued use of the platform constitutes acceptance of the updated terms.

Thank you for using eShop Naija. By working together to follow this policy, we can create a secure and thriving marketplace for all users.