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What is a multi-vendor store?A multi-vendor store is an online marketplace where multiple sellers can showcase and sell their products or services on a single platform.
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How do I create an account?To create an account, simply click on the "Sign Up" button and follow the on-screen instructions.
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How do I contact customer support?You can contact our customer support team by through our live chat support or Contact Us form or email us: info@eshopnaija.com
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How do I search for products?You can use the search bar at the top of the page to search for specific products or browse through our categories.
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How do I add products to my cart?To add a product to your cart, simply click on the "Add to Cart" button.
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How do I checkout?To checkout, click on the "Checkout" button and follow the on-screen instructions. You will need to provide your shipping information.
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What payment methods do you accept?We accept cards payments, Bank Transfer, Opay, e-Naira Wallet, Quickteller, Google Pay, and QR.
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What are your shipping costs and times?Shipping costs and times vary depending on the seller and the shipping address. Please check the specific product page for more information.
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What is your return policy?However, perishable goods and intimate wears cannot be refunded. You can initiate returns within 7days of receiving your order. All returned items must be well packed in its original packaging. Please check the specific product page for more details.
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Can I return or exchange items?You can initiate exchange or return of purchased items for full or partial within 7 days of delivery. Customized items, perishable items or intimate wears like panties (due to hygienic reasons) are not eligible for returns To create a return fill the Returns form
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How do I become vendor on your eShop Naija?To become a vendor, you must first sign up on the eShop Naija website. 1. After signing up, Log in to the website. 2. Click on "Sell" on the homepage, a pop up window will appear, 3. Click Sign up and fill the necessary details on the vendor's application form and submit 4.Choose your preferred vendors plans which ranges from Free to Diamond Plan. 5. Wait for approval to start selling.
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What are the fees associated with selling on eShop Naija?Our fees vary depending on the plan you choose. However, free plans are available for vendors. To purchase a plan, go to Vendors Plans Please contact us via info@eShopnaija.com for more information.
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How do I sell my products?To sell your products, you will need to create a vendor account Go to your vendor dashboard and list your items for sell. on approval, the items will be made visible on the store for purchase
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How do I manage my orders?You can manage your orders through your vendor dashboard.
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