top of page

Store Policy

​​​Welcome to eShop Naija! We’re committed to creating a positive shopping experience for both our buyers and our vendors. Please review our store policies below, which applies to all transactions on our marketplace. If you have any questions, don’t hesitate to reach out to us.

 

1. Order and Payment Policies

​

  • Accepted Payment Methods: We accept major debit cards, bank transfer, QR, Google Pay,  PayPal, and other popular payment methods. All payments are processed securely to protect your information.

  • Order Confirmation: Once your order is placed, you will receive a confirmation email with the order details. If you don’t receive it, please check your spam folder or contact customer service.

  • Multiple Vendors: As a multivendor marketplace, your order may be fulfilled by multiple vendors. This means you may receive separate shipments for items in a single order.

​

2. Shipping Policies

​

  • Shipping Times: Shipping times vary based on the vendor and shipping method. Estimated delivery times will be provided at checkout.

  • International Shipping: Availability of international shipping varies by vendor. Any customs or import duties are the responsibility of the customer.

​

3. Return & Refund Policy

​

  • Returns: If you’re not satisfied with your purchase, many items are eligible for return within 7 days of delivery. Please review the return policy on each product page, as policies vary by vendor.

  • Refunds: Refunds will be issued after the returned item is received and inspected by the vendor. Refund processing takes may vary, and will be issued to your specified payment method.

  • Non-Returnable Items: Certain items, such as customized  products, intimate products, and  perishable goods, may not be eligible for returns. These details are outlined on each product page.

  • Return Shipping: Return shipping fees are typically the responsibility of the buyer, unless the item is defective or incorrect. In such cases, the vendor will cover return shipping costs.

​

4. Vendor and Product Authenticity

​

  • Vendor Screening: We carefully screen our vendors to ensure quality, reliability, and ethical business practices.

  • Product Descriptions: Our vendors strive to provide accurate product descriptions and images. Please read descriptions carefully before purchasing, and reach out if you need more information.

  • Counterfeit Policy: We do not tolerate the sale of counterfeit or fraudulent products. Any vendor found violating this policy will be removed from our platform.

​

5. Privacy and Security

​

  • Data Protection: We take your privacy seriously and adhere to strict data protection regulations. For details, please see our Privacy customised.

  • Secure Transactions: All transactions are processed securely. Your payment information is never shared with vendors, ensuring your safety.

​

6. Customer Support

​

  • Contact Us: Our customer support team is here to help! For any questions about orders, returns, or general inquiries, please reach out via live chat or email us info@eshopnaija.com

  • Dispute Resolution: In case of any disputes or unresolved issues, we’re committed to finding a fair solution. Please contact us directly, and we’ll work with the vendor to resolve the issue.

 

Note to Buyers and Vendors


By making a purchase or listing a product on eShop Naija, you agree to our store policies. We reserve the right to modify these policies as needed, so please check back periodically for updates.

Thank you for being part of eShop Naija and supporting our community of diverse, talented vendors!

bottom of page